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We do not accept used or washed products for return or exchange.

Customers can exchange/ return their order within 5 days after an order has been delivered.

Size exchange:

In case the size you chose does not fit well and you need a size smaller or bigger just contact us immediately at support@turtledojo.com for us to assist you.

You will need to courier the product back to us (unused and in original condition) within 5 days of receiving the product.

  • How can I send the product back?
    You can send it via any courier service or registered post.
  • What is the address to return items?
    Please mail us at support@turtledojo.com along with the order id and we will send you the details.
  • How much do you reimburse for the courier charges that occurred?
    Please choose a cost-effective courier service. We usually recommend the India Post. We reimburse a maximum of Rs. 100/- in the form of a coupon for couriering the product back to us which can be used for the next purchase.
  • By when can I expect the new size to be delivered?
    Upon receiving the exchanged product, we will ship the new product immediately.


In case, you are unhappy with the product, we refund the entire amount directly to your account or PayTm. You will need to courier the product back to us as mentioned above. Refunds shall be communicated within 5 days from the date of receipt of the product to support@turtledojo.com.

Wrong/damaged product:

We check the quality of each and every product before shipping. But just in case you receive an incorrect or damaged product mail us at support@turtledojo.com and we will take care of the rest immediately.