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We do not accept used or washed products for return or exchange.

Once the order is printed we cannot process order cancellation or refund.

Size exchange:

  • We don’t accept size exchanges as these products are being printed once your order arrives.
  • We have mentioned all the size measurements on the product page. Kindly check the sizes before you buy.

Wrong/damaged product:

We check the quality of each and every product before shipping. But just in case you receive an incorrect or damaged product, mail us within 5 days from the date of delivery at support@turtledojo.com and we will take care of the rest immediately.